What does Infinilead really cost?+
Free: €0 — for good, as long as you work alone: 1 person, 30 customers, 2 GB attachment archive. Pro: €29 per month for two people, each additional person €19/month, all prices plus VAT — with a 50 GB attachment archive for the whole business. That's it. No setup fee, no add-on price list, no credits.
Why one plan instead of tiers?+
One plan, everything included. No tiers, no add-ons — just people and storage. With the usual CRMs, one feature sits in the €39 plan, the next in an add-on, the third behind credits. With Infinilead every person in the business gets the same full feature set — the bill depends only on how many people work with it and how much storage you need.
We're a lot more people — does Infinilead still fit?+
Yes. The pricing simply scales: €29 for two people, +€19 for each additional person. 15 people therefore cost €276/month, with a 50 GB attachment archive — for the same team size, classic per-seat CRMs with add-ons quickly cost twice as much or more. And from 20 people our volume pricing pays off: a personal quote instead of a per-person bill. Our yardstick: if Infinilead doesn't also work for a team of 100 salespeople, it isn't good enough.
What happens from 20 people or 10,000 customers?+
Then it gets cheaper, not more complicated: from 20 people or 10,000 customers our volume pricing pays off — you get a personal quote instead of the per-person bill, plus an individual DPA & SLA, personal onboarding and a direct contact. Simply ask via the form on this page.
What does storage cost?+
Attachments such as quotes, photos or PDFs are kept in the business's shared attachment archive. Free includes 2 GB, Pro 50 GB. Anyone who needs more is usually a larger business — there's an Enterprise offer for that. Email history on the customer (30 emails per customer in Free, 500 in Pro, rolling) and AI features are fair use — you can't buy them, they're simply included.
Is anything unlimited at Infinilead?+
No — and that's deliberate. “Unlimited” is a word behind which every provider keeps some fine print. Instead we name numbers no business reaches: in Pro that's up to 10,000 customers and 20 people. Anyone above that is Enterprise with us — where limits are agreed as needed, not read off a table.
What happens when we reach the Free limit?+
Nothing dramatic. Your data stays complete and readable — you just can't add new customers beyond the limit. If you need more, switch to Pro. Nothing is ever charged automatically in Free — there are no payment details there.
Do I need a credit card to start?+
No. Free works entirely without payment details. You only add a payment method when you switch to Pro.
How do I cancel?+
In the product, with one click, at the end of the current month. No phone call, no cancellation form, no annual-contract trap.
Are there feature differences between Free and Pro?+
Yes, deliberately and transparently — the “Pro can do more” comparison above shows all nine. Free is the complete solo CRM: 1 person, 30 customers, 2 GB attachment archive, plus contacts & companies, pipeline, Today, ⌘K search, web form, Infinilead email, CSV import and export. Pro unlocks the business: team, customer emails every 15 minutes, 500 emails per customer, custom fields, more pipelines and templates, 50 GB archive — without buying features.
What changes with the second person?+
The second person in the business is the moment for Pro: from then on you work in a shared customer record — everyone sees what has been discussed and who's on it. The second person is already included in the €29 Pro price — only the third costs €19/month. And Pro rewards the upgrade immediately: customer emails appear in the record every 15 minutes instead of hourly, the record shows 500 instead of 30 emails per customer, and you create custom fields on customers and projects. The web form and Infinilead email don't need Pro — they're already in Free. For comparison: web forms cost an extra €32.50 per month at Pipedrive (LeadBooster), and email integration is only available there from the €39 plan.
Can I try Pro before I pay?+
Yes — with a promo code. You get one in our campaigns and on request. With a code, Pro starts free for 14 days and then continues at €29/month; without a code, Pro is due immediately. We record the payment method right at the start, but remind you by email three days before the first charge — until then you can cancel with one click, and the business simply falls back to Free. The trial applies once per business.
What happens when switching from Pro back to Free?+
Nothing is deleted — ever. Whatever exceeds the Free limits is sealed: visible, but no longer editable until you switch back to Pro. CSV export works at any time. Additional people are deactivated, the owner remains; what they entered stays in the business.
What does “fair use” mean?+
Some things we don't limit by plan but by common sense: AI features, forwards from the Infinilead email, mailbox sync. A trade business doesn't reach these limits in everyday work. Anyone who does is not cut off — forwards then wait briefly and are caught up, and the email is in the CRM immediately regardless.
Where is our data, and how do we get out again?+
Your data lives in a separate database per business, hosted in the EU. CSV export works at any time — including on the Free plan. Your customers belong to you.